Cancellation and Refunds Policy

1. Booking Policy

Affiliate Bookings

GoXplore Travel and Tours Services acts as an affiliate travel agency, booking accommodations, transportation, and activities on behalf of clients.
All bookings are subject to the terms and conditions of the service providers (hotels, transport companies, and tour operators).
Prices are based on availability at the time of booking and may change without prior notice.

Payment

Full or partial payment may be required at the time of booking, depending on the supplier’s policies.
Payments can be made via:
- Bank transfer
- Credit card
- GCash
A booking is only confirmed once payment is received and a confirmation email is sent to the client.

Service Fees

A non-refundable service fee may apply for:
- Booking assistance
- Itinerary planning
- Trip coordination
Service fees are separate and do not go toward the cost of the actual booking.

Cancellations by the Client

Clients must notify GoXplore Travel and Tours Services at least 7 days before the confirmed activity date via email or WhatsApp.
Refund eligibility and cancellation terms will depend entirely on the service provider’s policies.
GoXplore Travel and Tours Services is not responsible for:
- Non-refundable payments
- Penalties imposed by service providers
Service fees paid to GoXplore Travel and Tours Services are non-refundable.

Cancellations by the Provider

If a service provider (hotel, transport service, tour operator, etc.) cancels a booking:
- Refunds or rebooking options will follow the provider’s own cancellation and refund policy.
- GoXplore Travel and Tours Services will assist with refund processing or rescheduling but is not liable for any losses or inconveniences.

Changes and Modifications

Modifications are subject to:
- Availability
- Fees charged by the service provider
Clients should request changes as early as possible to minimize penalties or denial of changes.

Cancellations by the Provider

If a provider cancels a booking, any refund or rebooking will depend on their policies.
GoXplore Travel and Tours Services will:
- Assist with processing refunds or rescheduling
- Not be liable for any resulting losses

Changes and Modifications

GoXplore Travel and Tours Services does not provide travel insurance.
Clients are strongly encouraged to purchase travel insurance covering:
- Cancellations
- Medical emergencies
- Other unforeseen events
GoXplore Travel and Tours Services is not liable for:
- Delays
- Cancellations
- Accidents, injuries, or losses caused by third-party providers
Clients are responsible for ensuring:
- Valid passports
- Visas
- Vaccination certificates
- Other necessary travel documents

GoXplore Travel and Tours Services can arrange private transportation and activities.

The agency does not own or operate:

Clients must follow the terms and safety guidelines of the service providers.

Any extra costs due to client-requested:

Cancellations
are the responsibility of the client.

Schedule changes